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Photo Credit by @archipielagopr
As the summer begins and restaurants start to get packed because no one wants to cook in a hot house, you may find yourself wanting to make a reservation on line at that new restaurant you have been seeing an ad for on Facebook.
As you browse through the website, you see the menu, location, hours opened, and an option for reservations. You think you have everyone beat by filling out the on-line form. All you have to do is reserve that romantic spot for two and show up.
All of a sudden you notice that the reservation page has no form and just a number for you to call. What? How is this possible? You still have to call and reserve seating? You are also thinking about the likelihood that the hostess might just forget to write down your reservation because the phone is ringing off the hook and she is attending to other things.
Restaurants who facilitate the reservation process on their website, keep old clients and receive new ones on a daily basis. People who are vacationing will go to a website and expect a reservation form to fill out. They don’t want to bother with long lines or a rejection at the door because there is no seating available on their romantic get-away.
Our customer Archipielago, facilitates the reservation process for locals and tourists by having a reseravation form. If your web designer doesn’t know how to create one, there are open source reservation forms you can use for your customers. Not only can your restaurant be efficient with reservations, your employees will be able to read ahead of time special requests made on behalf of the diners. If there is someone who has a wedding anniversary or surprise engagement, you will know ahead of time by having a special requirements box on the form. What a treat for your customer’s on their anniversary for you to go the extra mile and present them with a complimentary bottle of wine.
Archipielago has a floor plan available for customer’s to pick their seating. This can be chosen on the form along with date, time, number in your party, and e-mail confirmation. You can block dates and times that the restaurant will be closed. When a client is trying to book on a day you are not operating, they will get a message that states so like the one in the image above.
Don’t disappoint your customer’s expectations by making dining reservations a difficult process. Remeber that first impressions are important and a detail as small as a reservation form reflects upon the service you provide in your restaurant.
If you are a restaurant owner and want to try out our online Reservations Systems Demo feel free to contact us directly.